I need to change my order or change my address. How can I do that?

Unfortunately our orders process very quickly once they've been submitted, so we are unable to make any changes. 

I'm having trouble placing my order. What's wrong?

We apologize for any difficulty you may have had while placing your order. Please contact us so we may assist you. Email us at hello@shopkembeauty.com

My order arrived damaged. Please help.

We're sorry to hear that a portion of your order was damaged. In order to further assist you, please email us a photo of your damaged items and a screenshot of the packaging slip to hello@shopkembeauty.com so we can assist in replacing your item.

How do I return product?

We want you to be totally satisfied with your order, however we understand if a product doesn't work out and want to make the return as painless as possible. Naturally, we cannot take returns on used products. Please also note that we are not able to accept exchanges of products at this time.

How do I find out the status of my order?

To find out the status of your order, please contact us at


When is my order going to ship?

Most orders ship within 5 business days and arrive within 2-5 business depending on your location. These extended delivery times are due to COVID regulations.

Where do you ship?

We currently ship to locations worldwide, except for the following countries:

Brunei Darussalam
Hong Kong, SAR
Korea, Democratic People’s Republic of
Korea, Republic of
Macao, SAR
South Sudan
Sri Lanka

What payment options do you accept?

We accept Apple Pay, American Express, MasterCard and Visa.

Does you offer Gift Cards?

We currently do not offer gift cards, but we hope to in the near future. Please check back again soon for new offerings and updates.

Can I gift wrap my order?

yes, we offer gift wrap in the form of a white square box, white tissue paper and Logo ribbon. This can be added for an extra cost.

I love your products, but I'm unsure of the shade that will fit me best.

Please chat via our live chat bot on the left hand side or email hello@shopkembeauty.com to request a shade or product recommendation. We're happy to help you find the product that would suit you best.

How do I find out when a product I want is back in stock?

Our online inventory of products is constantly being updated and replenished. We invite you to check our website on a regular basis to view our in stock items. We also suggest that you join our email list—subscribers find out first when items are back in stock.